Effective March 16, 2022
This is the Accessibility Notice and policy (the ” Accessibility Notice“) for: (i)
Western Canada (1998), LLC (“RE/MAX of Western Canada“);
(ii) RE/MAX Ontario-Atlantic Canada, Inc. (“RE/MAX Ontario-Atlantic“); and (iii) www.remax.ca (the ”
Website“). In this Accessibility Notice RE/MAX of Western
Canada and RE/MAX Ontario-Atlantic are collectively referred to as “us“, “our“,
“we“, or ” RE/MAX“.
This Accessibility Notice applies to all of our employees, management, and
officers. However, the RE/MAX real estate brokerage network is made up of
independently owned and operated real estate brokerages and their sales
associates. This Accessibility Notice does not apply to the independently
owned and operated RE/MAX brokerages and agents, their offices, or their
websites or their other online presence. If you have a question or concern
in relation to the accessibility policies and procedures at a RE/MAX
brokerage, please reach out to that brokerage directly.
We are committed to ensuring equal access, participation and opportunities
for people with disabilities. We are committed to treating people with
disabilities in a way that allows them to maintain their dignity and
independence by providing people with disabilities the same opportunity to
benefit from the same services and opportunities as others.
We believe in integrations and are committed to meeting the needs of people
with disabilities in a timely manner, as feasible. We will do so by
removing and preventing barriers to accessibility and by meeting our
accessibility requirements under provincial accessibility laws.
of Use page here. [link to TOU] For information on our privacy practices in
respect of your use and our operation of the Website please see our Privacy
Notice here.[link to privacy notice]
The purpose of this policy is to outline our responsibilities in providing
goods, services and opportunities to people with disabilities.
– a technical aid, communication device or other instrument that is used to
maintain or improve the functional abilities of people with disabilities.
Personal assistive devices are typically devices that customers bring with
them such as a wheelchair, walker or a personal oxygen tank that might
assist in hearing, seeing, communicating, moving, breathing, remembering
– the term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the
Ontario Human Rights Code, refers to:
any degree of physical disability, infirmity, malformation or
disfigurement that is caused by bodily injury, birth defect or
illness and, without limiting the generality of the foregoing,
includes diabetes mellitus, epilepsy, a brain injury, any degree of
paralysis, amputation, lack of physical co-ordination, blindness or
visual impediment, deafness or hearing impediment, muteness or
speech impediment, or physical reliance on a guide dog or other
animal or on a wheelchair or other remedial appliance or device;
a condition of mental impairment or a developmental disability;
a learning disability, or dysfunction in one or more of the
processes involved in understanding or using symbols or spoken
a mental disorder; or
an injury or disability for which benefits were claimed or received
under the insurance plan established under the Workplace Safety and
Insurance Act, 1997.
– is a highly-trained working dog that has been trained at one of the
facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety
increased independence for people who are blind.
– as reflected in Ontario Regulation 429/07, an animal is a
service animal for a person with a disability if:
it is readily apparent that the animal is used by the person for
reasons relating to his or her disability; or
if the person provides a letter from a physician or nurse
confirming that the person requires the animal for reasons relating
to the disability.
– as reflected in Health Protection and Promotion Act, Ontario Regulation 562 a dog
other than a guide dog for the blind is a service dog if:
it is readily apparent to an average person that the dog functions
as a service dog for a person with a medical disability;
or the person who requires the dog can provide on request a letter
from a physician or nurse confirming that the person requires a
– as reflected in Ontario Regulation 429/07, a support person
means, in relation to a person with a disability, another person who
accompanies him or her in order to help with communication, mobility,
personal care, medical needs or access to goods and services.
Providing Goods and Services
We will make every reasonable effort to ensure that its policies, practices
and procedures are consistent with the principles of dignity, independence,
integration and equal opportunity to people with disabilities by:
ensuring that all people with disabilities receive the same value
allowing people with disabilities to do things in their own ways,
at their own pace when accessing goods and services as long as this
does not present a safety risk;
using alternative methods, when possible, to ensure that people
with disabilities have access to the same services, in the same
place and in a similar manner;
consider individual needs when providing goods and services; and
communicating in a manner that takes into account, the individual’s
We communicate with people with disabilities in ways that take into account
their disability. We train employees on how to interact and communicate
with people with disabilities and will accommodate accessibility needs as
required or requested. Our websites meet the requirements of WCAG 2.0 Level
We train employees to communicate over the telephone in clear and plain
language and to speak clearly and slowly. We are committed to serving
people with disabilities who use assistive devices to obtain, use or
benefit from our goods and services. We ensure that our staff is trained
and familiar with various assistive devices that may be used by people with
disabilities while accessing our goods, services or opportunities.
Persons with disabilities may use their own assistive devices as required
when accessing goods or services we provide.
In cases where the assistive device presents a safety concern or where
accessibility might be an issue, other reasonable measures will be used to
ensure the access of goods and services. For example, open flames and
oxygen tanks cannot be near one another. Therefore, the accommodation of a
person with an oxygen tank may involve ensuring the individual is in a
location that would be considered safe for everyone and the business. Or,
where elevators are not present and where an individual requires assistive
devices for the purposes of mobility, service will be provided in a
location that meets the needs of the person with disability.
Guide Dogs, Service Animals and Service Dogs
We are committed to welcoming people with disabilities who are accompanied
by a guide dog, service animal or service dog on the parts of our premises
that are open to the public unless otherwise excluded by law. We will also
ensure that all employees are properly trained in how to interact with
people with disabilities who are accompanied by a service animal. Every
effort will be made to ensure that any offsite event venues are compliant
with our commitment regarding service animals.
If a guide dog, service animal or service dog is excluded by law, we will
offer alternative methods to enable the person with a disability to access
goods and services, when possible (for example, securing the animal in a
safe location and offering the guidance of an employee).
If it is not readily apparent that the animal is being used by the
individual for reasons relating to his or her disability, we may request
verification from the person with a disability. Verification may include:
a letter from a physician or nurse confirming that the person
requires the animal for reasons related to the disability;
a valid identification card signed by the Attorney General of
a certificate of training from a recognized guide dog or service
animal training school.
The individual that is accompanied by a guide dog, service dog and/or
service animal is responsible for maintaining care and control of the
animal at all times.
We will ensure that both, the person with a disability and accompanying
support person are allowed to enter the premises together and that the
customer is not prevented from having access to their support person.
If payment to an event is required by a support person for admission to an
event we offer, pricing for support persons will be included in the
In addition, support persons are permitted to attend courses we offer for
the purposes of providing assistance to individuals with disabilities. In
these circumstances, pricing for support persons will also be included in
the registration process. There may be times where seating and availability
prevent the person with a disability and support person from sitting beside
each other. In these situations, we will make every reasonable attempt to
resolve the issue.
Disruption in Service
We are committed to ensuring that our premises and related services are
welcoming and accessible to people with disabilities. As appropriate, we
are willing to provide necessary alterations to our facilities to
accommodate people with disabilities. Service disruptions may occur due to
reasons not within our control or knowledge. We will provide notice in the
event of a planned or unexpected disruption in the facilities or services
usually used by people with disabilities. This notice will include
information about the reason for the disruption, its anticipated duration
and a description of alternative facilities or services, if available.
In the event of any temporary disruptions to facilities or services that
people with disabilities rely on to access or use our goods or services,
reasonable efforts will be made to provide advance notice or post a notice
of the disruption.
We are committed to welcoming people with disabilities with respect to
recruitment, employment, training, career development and career
progression. During the recruitment process, qualified candidates requiring
accommodation shall self-identify and request for the appropriate
We provide disability related accessibility training to all employees,
volunteers, and/or contractors who deal with the public or other third
parties that act on our behalf. Training will include the following:
The purposes of the Accessibility for Ontarians with Disabilities Act,
2005 and the requirements of the integrated standards.
How to interact and communicate with people with various types of
How to interact with people with disabilities who use an assistive device
or require the assistance of a service animal or a support person.
How to learn about the use of various assistive devices.
What to do if a person with a disability is having difficulty in
accessing our goods and services.
Our policies, practices and procedures relating to the integrated
Employees will also be trained on an ongoing basis when changes are made to
these policies, practices and procedures.
We will provide customers, clients, and individuals with disabilities,
accessing our service with the opportunity to provide feedback on any
service or potential service. Accessibility feedback regarding our website
can be sent by email to
or call 800-525-7452.
Feedback regarding all other accessibility matters can be sent to email@example.com
Individuals that provide formal feedback will receive acknowledgement of
their feedback, along with any resulting actions based on concerns or
complaints that were submitted.